This page includes FAQs for customers
about ordering, shipping and handling, payment information, fax orders, e-mail
orders, mail orders, telephone assistance, return policy and bad checks.
Ordering Information: You can order online using our secure
server via PayPal. We also accept orders via e-mail, phone or snail
mail.
Shipping and Handling
Shipping rates have become more expensive and we strive to offer shipping and
handling fees that are economical and efficient. We send most items via Federal
Express Ground Shipping. We also recycle
our packaging materials as much as possible to reduce landfill waste and keep
our prices low for you.
If you need it fast, please let us
know... we can get it there fast for an additional fee via Fed Ex.
Once we mail an item, we are not responsible for items lost in the mail.
Each item shipped using Fed Ex is insured and trackable. Please allow 2 weeks
for processing and shipping of your items. Your patience is
appreciated. When you provide a valid e-mail
address, we will e-mail you to let you know your item has been shipped or if
an item has gone out of stock.
Some of our more popular items go in and out of
stock with little notice. If an item is out of stock, we will let you know as soon as
possible and will give you an estimated delivery time. We
will do our best to keep our website updated so that our customers are aware
of current availability of products.
In the US, most orders will arrive at your home within 1-4 days
from the time we mail it via Fed Ex Ground. To see how long shipment will take
to your destination from ours, take a look at our Fed
Ex Ground Shipping map. For international and APO/FPO addresses, we
ship via USPS and it takes
closer to seven to ten days. On the safe side, please allow 2 weeks
for delivery!
USA and Canada shipping rates are on our order
form. For International orders, we recommend that you e-mail
us for estimated shipping costs
or please pay by credit card and we will bill the exact shipping charges to
your account. Foreign orders must be paid with either an international money
order in US Dollars or with a credit card. Next Day Express Shipping is available
for an additional fee. E-mail us for details.
Payment Information
You can order our products On-line, through PayPal.
We accept credit cards for online orders only. PayPal
is a secure online payment server. Your information is always kept safe
and private. With PayPal,
we accept all major credit and debit cards as well as electronic checks.
As with any credit card transaction, your shipping address MUST match your
billing address for your credit card. This protects both you and me.
If you have trouble with PayPal, you likely do not have cookies
enabled on your computer. Your web browser must be configured to accept "cookies" to access
most secure websites, including PayPal. This is necessary for the
Shopping Cart to function.
Fax Orders
Fill out the order form
and Fax it to (508) 302-8165 24 hours a day, 7 days a week!
E-mail Orders
You can "cut-and-paste" our order
form (text portion only please) and fill in the blanks, then send it to griese@networksplus.net.
Mail Orders
Print and complete our order
form and mail your order to KonzaBaby Perinatal Services 5627 Elbo Ridge
Drive Manhattan, KS 66502-8815. Make your check or money order
payable to "Maurenne Griese". Include a personal check or
money order for the complete amount plus shipping and handling. Kansas
residents must pay 4.9% sales tax on the total amount PLUS the shipping!
(Sorry!)
Telephone Assistance
If you need personal help and/or you have questions, please call (785)
539-1996 (office) or (785) 317-2485 (mobile). Maurenne, our staff RN, is often seeing patients during the day so
you may get her voicemail on her office phone or mobile phone. Please leave a message and Maurenne will be happy to
return your call as soon as possible!
Return Policy
We want you to be happy with your purchase! If we make a mistake, please call or write so we can
make it right for you! New and unworn bras and clothing may be returned
for exchange or full refund (less shipping) within 30 days. Please make sure
you are happy with the fit and style before you wear it. Due to health
reasons, personal items such as panties and breast pumps are not returnable.
You
may return any, new unused item to KonzaBaby within 30 days for an equal
exchange or full refund less shipping and handling. All orders with free
shipping and handling will be assessed a 10% restocking fee upon return. All
exchanges and returns must have a return authorization number. Call or e-mail
us for this number.
According to Medela's manufacturer
policies, Medela breastpumps must be unopened and unused when returned. This
is due to their personal nature. Please contact Medela customer service at
888-633-3528 for breastpump warranty claims if you have a problem once your
breastpump is opened. Because of Medela's manufacturers policy, you will be
referred to them about all opened breastpumps. If you return a breastpump
after it has been opened, no refund will be made. It can be shipped back to
you at your request. You will be charged shipping charges to have it returned
to you.
Occasionally an item may be damaged
during shipping. If this occurs, please let us know the nature of the damage
as soon as you receive your shipment by calling 785-539-1996 or e-mailing
us so that we may assist you further.
Bad
Checks
Writing a BAD CHECK is a crime in every state, and is punishable by a
fine and/or imprisonment. There are an estimated 450 million BAD CHECKS
written every year. This includes checks written without sufficient funds or
upon accounts that have been previously closed. Acceptance of a check as
form of payment is a privilege extended by me-please be sure you have enough
funds to cover the amount of your personal check.
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